Shipping Details

WHEN WILL YOU SHIP MY ITEMS?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 3-5 days of payment. We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEMS?

For our retail and giveaway items, please allow us up to 4 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfilment house is located in Canada, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, United States and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same order may sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

If you have any other questions, please email us at sales@urbnmama.ca or use the Get In Touch section below and it'll be our pleasure to get back to you as soon as possible.